Hotel Excellence Awards Honor Superior Hospitality Service

January 31, 2017 (New York, NY): On Monday evening, January 30, 2017, the 2016 Hotel Excellence Awards (HEA) program was held at the iconic Cipriani Wall Street. Where® IN New York, a multi-media publishing company, hosted the event in cooperation with the Hotel Association of New York City, Inc. and the New York City Association of Hotel Concierges.

The HEA program recognizes the qualities and characteristics that define superior service and achievement in New York City's hospitality industry. More than 450 of the hospitality industry’s finest were in attendance to share in this memorable event.

“Where® IN New York has hosted this awards ceremony for more than 20 years,” says Adeline Tafuri Jurecka, Where® IN New York Publisher. “This event is a fantastic opportunity to not only honor, but celebrate, the hospitality professionals who continue to make New York City a top destination for travelers.”

The Hotel Excellence Awards is comprised of the Hotel Experience Awards, which recognizes hotels in eight categories and are selected by the readers of Where New York and IN New York magazines; and the Silver Plume Awards, which honor and recognize exemplary customer service in the Hotel Concierge and General Manager community, as chosen by their peers.

“The New York City Association of Hotel Concierges is proud to partner with Where® IN New York on the Silver Plume Awards, which honor members of our association on their great achievements,” says Loida Diaz, New York City Association of Hotel Concierges President.

The Hotel Excellence Awards winners are as follows:

Hotel Experience Awards

Best Hotel Restaurant: Ai Fiori – Langham Place, New York, Fifth Avenue
Best Family-Friendly: The Sherry-Netherland
Best Hotel Amenities: Mandarin Oriental, New York
Best Luxury Hotel: Park Hyatt New York
Best Budget-Friendly: Aloft Manhattan Downtown – Financial District
Best Concierge Service: The Ritz-Carlton New York, Central Park
Best Business Service: The Iroquois New York

Best Overall Experience: The Ritz-Carlton New York, Central Park

Silver Plume Awards
Concierge of the Year:
 Keoni Boyer, The Ritz-Carlton New York, Central Park
Chef Concierge of the Year:
 Aisha Thomas, Gramercy Park Hotel
Best Supporting Manager of the Year:
 Suzie Mills, Trump International Hotel & Tower
The Hornblower Cruises & Events Hotel Excellence Award for Community Service:
 Harold Mootz, The St. Regis New York
Rising Star Award: Charlie Loor, The Pierre, A Taj Hotel, New York

The night also saw The Broadway Association receive the prestigious Lifetime Achievement Award, which is given each year to a person or organization that demonstrates exceptional achievement in their field and outstanding contributions to New York City's hospitality industry. Dennis Swanson, Chairman Emeritus of The Broadway Association, graciously accepted the award on the organization’s behalf.

Entertainment for the evening included a selection from Broadway’s “Natasha, Pierre & the Great Comet of 1812,” as well as music from “Amélie the Musical,” a new production that will begin Broadway previews March 9. The event also included a charitable Silent Auction—containing almost one hundred luxury items—to benefit the Les Clefs d'Or Foundation, the New York City Association of Hotel Concierges' Charitable Fund and the Hotel Association of New York City, Inc. Scholarship Fund.

About Where® IN New York:
Where® IN New York is a division of Morris Media Network. Where® IN New York’s market-leading visitor publications include Where GuestBook® New York, Where® New York—now in its 81st year—and IN New York magazines and Where® IN New York Map. Reaching every segment of the visitor market—from leisure and family to business and luxury travel—Where® IN New York products appear at 420 of New York’s most distinguished hotels, and in upscale corporate housing, private clubs, airports, residential buildings, Amtrak trains and Acela VIP lounges, generating an annual readership in excess of 22 million. For more information, log on to

Media Contact:

Katie Labovitz, Where® IN New York Marketing Editor 212.636.2753/